So you're ready to close down your Simple Members account, but you're not sure how to go ahead?
Before we show you how, we'd just like to let you know that we are sorry to hear that you'd like to close your account.
If there is anything that we can do to keep you from doing so, please don't hesitate to ask. Our team is here to help you make the most of your account.
If you were unable to find a feature or you're not sure how to do something in Simple Members you can contact our support team by clicking here
Our support team can help you make the most of your account, including helping you understand how features work, helping you find features or reports you couldn't find in your account, and fixing those issues you don't quite have a handle on.
You can even contact our support team to submit those great ideas and features onto our Development Team for review.
Did you know that you can retrieve all your data from Simple Members before your account is closed?
Simply make your way to the various reports in 'Reporting' and 'Marketing', and click the 'Export' or 'Print' links as required.
To begin closing your account:
1) Click on 'Account' (located at the top right of your page)
2) When your 'Account' page finishes loading click on the 'Actions' button
3) You have two choices to close your account:
3i) If you're going on maternity leave, going away on holiday, or just need a break from your account, you can close your account temporarily by:
a) Clicking on the 'Suspend Account' link
b) In the right-side panel click on the 'Suspend Until' box then enter in the date you'd like the account to become re-activated
c) After you've selected the date click the 'Suspend' button to follow through
d) Click 'OK' to proceed or 'Cancel' to stop the process after reading the alert
Please note that your account will automatically reactivate and begin taking payments from the date you've selected in the 'Suspend Until' box.
3ii) If you'd like to close down your account permanently you can do this by:
a) Clicking on the 'Close Account' link
b) In the right-side panel select a reason from the 'Reason' drop down
c) In the 'Comments' field feel free to provide us with some feedback on your experience with Simple Members so we can continue to improve our services
d) Click on the 'Close Account' link then click 'OK' to proceed or 'Cancel' to stop
I've closed my account what happens now?
Now that your account has been closed, your payments are stopped, and your account is automatically closed. There's nothing more you need to do.
Of course, you're always welcome back at anytime!