When a customer books online, you'll be notified in your Simple Members account. You can also opt to be notified via SMS and/or email—click here to set up appointment notification alerts.
When an online booking is made, you have 2 hours to approve the appointment, then a booking confirmation will be sent to the client.
If online appointments are made overnight or outside of business hours, you will have 2 hours from the beginning of your next business hours to approve the booking.
Accepting an online booking
You can accept an online appointment one of two ways—by clicking/tapping the pending appointment in the operator's column, or via the Online menu option.
Go to Online, you'll see the number of bookings awaiting approval in the green circle.
The pending appointment will also display in the operator's column requiring approval.
You can click/tap the pending appointment and accept the booking, or you can go to Online and accept the booking there.
In this example, we'll go to Online and click Accept next to the booking.
A pop-up window will display the total online booking amount and the booking fee amount.
Click Next/Accept when you're ready.
The next pop-up will confirm the appointment and let you know that a confirmation SMS/email will be sent to the client.
Go to your Appointments page to see the newly booked appointment.
If you have Pay Upfront activated, the appointment will be grey to indicate that it has been paid for; if you have Pay At Venue activated, the appointment will be coloured to indicate that the client will pay when they come into the gym for their appointment.
NOTE: Click here to activate either Pay Upfront and Pay At Venue.
If you have any questions, feel free to send them to us via your Help & Support page by clicking Submit a Request.