From time to time, in your account, you might encounter a minor loading issue, or error message. The issue is not actually related to us, but is caused by the browser you are using at the time.
It is recommended that you have multiple web browsers available on your computer or device. This means that if a particular browser is having issues, you can open your program in a different one. At your convenience, you can switch between web browsers, depending on which is functioning the best.
We support many different internet browsers. Our recommendation is to use Google Chrome when possible, and use Firefox as a back up. If you are on a MAC you will also have Safari as an option, and Internet Explorer on a PC.
Please download the following web browsers:
Google Chrome: https://www.google.com/chrome
Mozilla Firefox: www.mozilla.org/en-US/firefox/new/
Go to each of these websites and download the browsers for free. Follow the prompts until you have successfully downloaded each browser.
Web browsers are updated all the time, so keep your browser up to date to avoid disruptions.
If you have any questions, please let us know via the Submit a Request option in your Help & Support page.